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Customer Satisfaction Survey
Optical Laboratory Satisfaction Survey
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1-How would you rate the quality of our products ?
Not Good At All
Not Good
Medium
Good
Very Good
2-How would you evaluate our product range ?
Not Good At All
Not Good
Medium
Good
Very Good
3-Are you satisfied with our technical cooperation with you ?
Not Good At All
Not Good
Medium
Good
Very Good
4-What is the degree of trust we suggest to you ?
Not Good At All
Not Good
Medium
Good
Very Good
5-How known is TEKOM around you ?
Not Good At All
Not Good
Medium
Good
Very Good
6-What are your thoughts on our website content ?
Not Good At All
Not Good
Medium
Good
Very Good
7-What is the attitude of our sales staff in your contacts ?
Not Good At All
Not Good
Medium
Good
Very Good
8-From the accuracy of our delivery note / billing system are you satisfied ?
Not Good At All
Not Good
Medium
Good
Very Good
9-How would you rate our delivery performance?
Not Good At All
Not Good
Medium
Good
Very Good
10-How would you rate our after-sales services?
Not Good At All
Not Good
Medium
Good
Very Good
Are there any products that are covered by the products offered by our company but purchased from different companies? If so, what are the reasons for you to choose those brands ?
What other activities would you like to take in order to better meet the demands and demands of our customers and to please you ?
Would you recommend us to other companies ?
Other issues you want to convey to us ;
Company
Voted By
Position
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OFFER REQUEST PHASE
1-Communication
Not Good
Medium
Good
Very Good
2-Understandability of offers
Not Good
Medium
Good
Very Good
3-Response time to request
Not Good
Medium
Good
Very Good
TESTING/SURVEILLANCE SERVICES
4-Comprehensibility/delivery of reports
Not Good
Medium
Good
Very Good
5-Reliability of the tests performed
Not Good
Medium
Good
Very Good
6-Processing time on site
Not Good
Medium
Good
Very Good
7-Scope adequacy
Not Good
Medium
Good
Very Good
PERSONNEL
8-Technical competence of the staff
Not Good
Medium
Good
Very Good
9-Communication with staff
Not Good
Medium
Good
Very Good
10-After-service technical support
Not Good
Medium
Good
Very Good
11-Staff behavior and compliance
Not Good
Medium
Good
Very Good
12-Compliance of personnel with OHS rules
Not Good
Medium
Good
Very Good
CUSTOMER COMPLAINTS
13-Reportability of the complaint
Not Good
Medium
Good
Very Good
14-Turnaround time
Not Good
Medium
Good
Very Good
15-Information about the solution and the issue
Not Good
Medium
Good
Very Good
PAYMENT AND PRICE
16-Affordability
Not Good
Medium
Good
Very Good
17-Understandability of invoices
Not Good
Medium
Good
Very Good
18-Ease of payment
Not Good
Medium
Good
Very Good
19-Invoice delivery
Not Good
Medium
Good
Very Good
20-Consistency between service and invoice
Not Good
Medium
Good
Very Good
OPINIONS ABOUT TEKOM OPTICAL LABORATORY
21-Reliability of the company
Not Good
Medium
Good
Very Good
22-Adequacy of the company's promotional activities
Not Good
Medium
Good
Very Good
23-Keeping up with development and change
Not Good
Medium
Good
Very Good
Company
Name Surname
Other issues you would like to convey to us;
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About Us
Products
Armored Vehicle Lighting
Aviation Products
Limit Switches
Relays & Contactors
Military Type Sensors
Military Type Solenoids
Power Supplies
Power Distribution Units
Other Military Products
Catalogs
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Certificates
Career
Contact
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